When I moved into my new house one of the first things I did was purchase myself a nice new Sky+ box. Boy, was that a big mistake.
Virgin, please read the following and adapt your advertising appropriately:
- You don’t own the box: Virgin don’t sell you a box, they let you rent it. Which means free repairs, free replacements and no extra £10-15 a month for a support plan just to get someone out to your house when your Sky box is dead. Virgin also offer remote support on the box where by they can fix some problems over the phone. Sky doesn’t offer this, unless you’re paying extra. Another benefit to this for Virgin’s customers is that your box also gets upgraded for free too.
- Record two, watch one: With Virgin this literally means watch one program whilst recording two others. With Sky, this means record two programs and one watch of them. This is annoying as you more often than not end up watching parts of one of the programs you’ve got set to record. Another annoyance attached to this is that Sky disables all other features when two programs are recording, no information, no guide, nothing unless you cancel a recording.
- Television, that isn’t on: anywhere. Sky has ‘catch up TV’ where by you have a selection of 15-20 great programs over the past week to watch through. The problem is, you require a subscription to the channels to watch them. With Virgin there’s this and a massive back catalogue including the BBC iPlayer, Channel 4’s 4-on-Demand and hundreds of other series for you to watch through. A massive, massive plus on Virgin’s side.
Feel free to share your annoyances with Sky or Virgin Media in the comments below. I’d love to hear your opinions.