Another designer trying to take over your project?

An ex-designer colleague of mine came to me the other night and asked me for some advice. He’s a freelance designer and has a set fee for a project he’s working on, but has ran into some trouble over the final design. This was his situation: he was two months into a big project the…

Students: gain valuable experience for free

Most students have come into our offices talking about what’s covered in their modules at college/university. They’ve come in, sat down and spoke reasonably passionate about what they want to do within the roles they’re applying for. Though there’s no depth knowledge when questioned, no portfolio or diversity in what they say and no opinion…

Why Virgin Media is better than Sky (from a Sky customer)

When I moved into my new house one of the first things I did was purchase myself a nice new Sky+ box. Boy, was that a big mistake. Virgin, please read the following and adapt your advertising appropriately: You don’t own the box: Virgin don’t sell you a box, they let you rent it. Which…

Common mistakes of outsourcing

Through my vast amount of experiments in outsourcing I’ve made quite a few mistakes here and there that would have been better avoided if I had simply thought about it before I did it. Here are the common mistakes I’ve either been a part of or have witnessed myself through others, in a hope that…

Robotic customer service

I rang up PayPal a few days ago over a dispute, and TV licensing today over a renewal. Both times I was met with a robotic system that plays a pre-recorded voice asking a question, then it requires me to say answers and then it would interpret these and ask another question until everything has…